FAQ

How long does delivery take?
Most orders arrive within 7–11 business days.

Is shipping free?
Yes, shipping is free on all orders.

Where do you ship?
United Kingdom, Ireland, and the United States.

What if my lamp arrives damaged?
Contact us within 48 hours with photos. We’ll arrange a replacement or refund.

Can I return a lamp if I change my mind?
Yes, as long as it is unused and returned within 30 days.

Who pays return shipping?
Customers pay return shipping unless the item is defective or incorrect.

When will I receive my refund?
Refunds are processed within 6 business days after inspection.

How do I track my order?
Tracking details are emailed once your order ships.

Do you have a physical store?
No. Tennivers operates exclusively online.

Is checkout secure?
Yes. All payments are SSL-encrypted and securely processed.

How can I contact support?
📧 support@tennivers.com
Response time: 1–2 business days

Tennivers

Phone: +4747999387

Address: 9 White Mill Drive, Pocklington,YO42 2FF, United kingdom

Email: info@tennivers.com

Do you have questions or need support?
Please contact us. We guarantee a response to all questions or special requests within 24 hours.

Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)